See QwikDial with IVR in Action.

Highly configurable dialog designer + IVR enhancement = 120% Increase in communication & lowered risk of non-compliance.

DAKCS has enhanced QwikDial by adding IVR (Interactive Voice Response) to the solution. QwikDial provides you with the tools needed to streamline your business, manage inbound call flow processes, and maintain compliance for payment authorizations. With just a few simple steps and by adding this enhancement within QwikDial, you can allow your software to work for you providing a powerful way to cut operational costs.

Asynchronous Stream for your Business

Regular business hours or after-hours, maintain communication with your consumers and clients. By expanding avenues for consumer contact and adding IVR to your portfolio of interaction, you provide service available 24 hours a day, 7 days a week, 365 days a year.

Management of Inbound Call Flow and Traffic

By providing options for consumers’ needs, you cut the operational cost and reduce strain on your existing work resources. IVR functionality will allow your team to automate tasks and reduce the risk of human error. Add the option of speaking with a representative, making a payment, updating contact information, verifying balance information, filing a dispute can improve daily tasks and process management.

Powerful Integrated Reporting, Scheduled Campaigns and Data Analytics

Receive detailed powerful visual reporting options for payment tracking and payment types processed via IVR. Reporting can be queued on and sent daily, monthly or anytime to key qualified recipients.

Optimize your Work Flow and Campaign Design with Flexible Graphic Design Tool

QwikDial’s stand alone solution offers the robust Dialog Designer to allow you the flexibility to visually design your call and messaging campaigns. Create powerful and automated dialing campaigns that prompt your consumers and clients to call about promotions, payments and updated information. With the built-in workflow and dialog templates, QwikDial offers your administration the customizability to ensure compliance and performance.

Recorded Calls and Document Storage to Maintain your Business Needs

Calls can be automatically recorded and stored in your system allowing for immediate and electronic access with viable proof for authorization requirements.

Lower the Risk for Non-Compliance

QwikDial provides intuitive and flexible menu driven options allows PCI DSS Level 1 Compliant IVR Payment Solutions using PDCflow which allows for both Credit/Debit Card and ACH processing for encrypted, tokenized and securely stored payments. Remove the risk on recording credit card information but retain the security. Lock down your payment processes with minimized risk for error.

Our secure, Tier 4 data center, provides PCI compliant, maximum uptime redundancy and security to ensure that your lending and marketing team is able to always stay on the phones or your automated messages are always delivered with no downtime. Importantly, no hardware purchases means that you can grow at the pace of your business without expensive, ongoing capital investments. Leave the hardware, backups, and uptime to us.

Rapid Setup and Minimal Cost to Get Started.

Our simple and transparent pricing model is designed to accommodate for various companies and your business needs. Based on your monthly call volume, you will see a reduction in your cost and improvement on your bottom line. QwikDial with IVR is setup for your specific needs and will grow based on your calling campaigns and usage. With no additional hardware to install, you can be setup and running quickly and efficiently.

Complete Integration.

QwikDial’s powerful application programming interface and included upload and download capabilities will provide rapid integration to your existing software application. QwikDial’s simple integration solution will provide you access to the most powerful, predictive and messaging dialing focused inbound IVR available on the market, backed by a company dedicated on providing astonishing customer success.