Whether it is first or third party, we simplify your accounts receivable, collection management, predictive dialing/IVR, e-payment, client access, self-service and e-signature requirements with elegantly designed, configurable enterprise solutions.
We have always listened to the voice of the customer. In 1981, DAKCS Software Systems was founded by an owner of a collection agency who focused on third and first party collections who recognized the power of utilizing technology to automate paper driven operations.
From rotary phones to wireless digital, our predictive dialing solutions have increased the calling volume of our customers for the past twenty years. Our first predictive dialing solutions were developed in 1984, and we have continued to influence and shape the ARM market with our automated, predictive dialing technology.
We have always been a leader in moving into new markets with our innovative and adaptive products. As the market continues to face industry regulation we follow this path today .
In 1988, we offered our ARM solutions and products to not only the third party collection market, but began offering astonishing customer service to the first party responsible market; both those customers who have outsourced their debt and those directly responsible for collections.
By providing astonishing customer service our legacy of adding and retaining our customers benefits us in 1997 as we add our 200th customer to the DAKCS family.
Providing a unique and fresh perspective from the traditional, rigid products available to the market, in 2004 the first version of our Beyond ARM software application was released. Rather than requiring businesses to adapt to static, fixed software vendor requirements, Beyond’s highly configurable design didn’t require these businesses to change their existing processes and workflow.
Beyond’s agile and configurable design provided a breath of fresh air for administrators and system users by providing visual and functional flexibility and adaptability. Importantly, the configurability can be defined by non-technical, business decision makers, rather than programmers, or IT resources.
Now in its eighth release each Beyond ARM release continues to include more enhancements, solidifying it as one of the most powerful platforms in the enterprise market.
In 2006, long time executive, Lex Patterson was appointed as the President of the company. Lex has been a member of our team for over 20 years and has held critical executive roles throughout his tenure, most notably focusing on operational improvements, and overseeing the professional services and customer service divisions.
In 2010 we moved our growing company to new and open office space. In addition to being fueled by our passion for customer success and teamwork with peers we now have sushi, chicken wings, coffee, and PBR on tap; all within walking distance to historic 25th Street in downtown, Ogden, Utah.
In 2011 the industry recognized the power of our Beyond ARM application by naming it a Top 4 accounts receivable management application for the High End market.
In 2011 we released our second and third cloud solutions in the QwikSolve | Enterprise Suite, QwikClient and QwikContact. Both solutions offer effective paper reduction and process efficiencies to our customers. QwikClient provides a communication portal to communicate and exchange information with our customers’ clients, and QwikContact is a portal to send notifications and Adobe PDF notices to AR recipients and consumers through a secure, interactive process that ensures debtor privacy.
In 2012 the industry again recognized the power of our Beyond ARM application by naming it a Top 9 accounts receivable management application for the Mid Range market.
In 2013 and 2014, we continue to release new version of our Beyond ARM system and evolve our QwikSolve | Enterprise Suite by releasing new versions of our PCI compliant payment portal solution QwikFund, our industry recognized credit and risk and scoring solution QwikScore, and introduced QwikFlow for authenticated e-signatures, document & bill presentment and payment.
We are also excited to release the components, individually or in combination, our QwikSolve | Enterprise Suite to non Beyond ARM customers and third party vendors via our web services consumable API.