Drive better business outcomes with better human-centered design. Expert designers at billy continually research, test, and improve upon the design of the payment system.
Customer service has been a long-considered "differentiator" for many collection agencies. As consumers rely less and less on speaking with collectors over the phone, your online payment system is the consumer's primary interaction with your company. By offering a better payment platform as your new competitive advantage, consumer and client satisfaction both increase.
As a collection agency, you understand the importance of maintaining the consumer-client relationship. That means walking the fine line between collecting a payment and respecting the consumer. Whether as a consumer-conscious agency, or as a BPO, the new Consumer Portal by DAKCS provides quality customer service and the best possible customer experience through the one tool that consumers turn to most -- their smartphone.