Free Webinar Event: Enhancing the Consumer Experience Under the CFPB’s Notice of Proposed Rule

Thursday, July 11th
1:00 PM EDT

Join industry advocate, Joann Needleman of Clark Hill Law and past CAC President and President of Pacific Credit Services Kelly Parsons-O’Brien in an informative discussion on ways to enhance the consumer experience under the CFPB’s Notice of Proposed Rule (NPR).

With Joann Needleman’s legal and regulatory expertise and Kelly Parsons O’Brien’s agency and operational experience of implementing the rules while building a positive consumer experience, this is an event not to be missed.

Gain insight on:

  • Background of the NPR (Notice of Proposed Rule) – what it looks to accomplish
  • Methods to gain trust and get consumers comfortable with your agency
  • Why the first communication is so important

Join us for this free webinar
Thursday, July 11th
1:00 – 2:00 PM EDT

Unable to make it? You can still register and receive a recording of the webinar the following day.

Recent articles about the CFPB Proposed Rule, e-Sign and electronic communications: