Because QwikDial runs inside Beyond ARM, collectors work calls and accounts in the same interface, and managers see campaigns and results without switching systems.
Outbound campaigns
- Predictive, preview, and blended dialing
- Prioritization and pacing logic for each campaign
- Voicemail drop and text messaging
Inbound and IVR
- IVR menus and agent routing for inbound calls
- Blended mode to handle call spikes
- Payments processed on your phone system
Agent desktop
- Click-to-dial, auto-transfer, and disposition logging
- Guided scripts and quick-action workflows
- Real-time performance feedback
Oversight and reporting
- Real-time call routing and campaign dashboards
- Recordings and call data logged to the account
- Automations built with drag-and-drop tools
Calling rules and your team
QwikDial includes TCPA controls your team configures for each campaign. Calling rules vary by agency and state, and your compliance team stays responsible for how campaigns are set up.
Ask us to walk through the controls that apply to your operation.
Evaluating a dialer?
Compare how each option connects to your account data, who owns setup and training, and what the ongoing costs include. The ARM evaluation checklist covers these questions.
