DAKCS Communication Service

Reach consumers. Route conversations. Recover more.

Multi-channel SMS, MMS, and email at scale, using templates your team approves. DCS is evolving into DAKCS Collect AI, which reads replies, classifies intent, and routes the conversations that need a human.

Book a workflow demo

Used by agencies across the U.S.

Pacific Credit ServicesOnline Information ServicesFox Collection CenterKCIDCI Credit ServicesParamount Collection ServicesCollection Center Inc.Debt Recovery Solutions LLC

DAKCS Collect AI

AI that reads the reply before your agent does.

Every inbound message gets classified by intent. Disputes, opt-outs, and out-of-scope chats route to your approved templates automatically. Messages that need a human get to the right agent fast.

Intent classification on every reply
Auto-routing for disputes, opt-outs, and confusion
Your approved templates fire the response
Agents see only the conversations that need them

SMS · Live10:42 AM

A balance of $284.50 is due. Reply PAY to set up a plan, or QUESTION to talk.

I don't think this is mine

Intent classified

Dispute87%

Question11%

Pay2%

Multi-channel reach

SMS, MMS, and email at scale.

Run notification, validation, and recovery campaigns across every channel from one tool. Long code, dedicated short code, and built-in system short code options. Schedule sends or trigger them off Beyond ARM workflow events.

SMS, MMS, and email in one engine
Long code, dedicated short code, system short code
Personalization at the account level
Scheduled and event-triggered sends

Compliance controls

Built for the rules collections has to follow.

Validation Notice delivery, opt-out routing, TCPA message timing controls, and full audit trails, configured by your team as volume scales up.

Validation Notice delivery built in
TCPA-safe message timing rules
Automatic opt-out detection and routing
Full audit trails for every message and response
PCI compliant through PDC for secure payment handling

Your team stays in charge

Your templates. Your rules. Your team's voice.

DAKCS Collect AI uses the response templates your team writes and approves. The rules decide what AI handles automatically and what reaches an agent. Nothing generates on the fly. Nothing speaks for your agency unless you wrote it.

Approved templates fire every automated reply
Your routing rules decide what reaches an agent
No on-the-fly generation
Templates and rules adjust without a developer

Evaluating DCS

How a message workflow runs

DAKCS Communication Service adds text, MMS, and email to the workflows you already run in Beyond ARM. Here is what happens, what your team controls, and what it depends on.

The workflow

An account event in Beyond ARM, such as a new placement or a denied payment, triggers a campaign.
DCS uses the template your team approved for that event and channel.
The message goes out by text, MMS, or email, with a path to pay through the Consumer Portal.
Message activity stays tied to the account, alongside payments and replies.

Consent and opt-outs

Consent and opt-out handling is built into DCS, so outreach follows the preferences on each account.

Your team still decides which account events trigger outreach and which channels each campaign uses.

What stays with your team

Approving every template before it is used
Handling disputes and requests to speak with a person
Choosing campaign timing, channels, and audiences

What it depends on

Beyond ARM, where the triggering workflows live
The Consumer Portal, for payments and plans
Your agency's sending setup and approved templates

Ask during the demo which setup steps apply to your agency.

See it on your campaign types

We walk through a sample campaign in Beyond ARM, from trigger to template to logged result. DCS is evolving into DAKCS Collect AI, and we can cover where that fits too.

Book a workflow demo

Real numbers

DCS is doing real work.

$3M+

In estimated payments from Validation Notice messages, 2025

11.7%

Denied Payment message conversion rate

82%

Of DAKCS Communication Service volume is Notifications

From the floor

What agencies running DCS are saying.

“

We're seeing meaningful lift in self-serve payments since rolling out DCS. The messaging is doing work that used to take a call.

Shawn Suhr

Continental Credit Control

“

DCS has been a big part of how we reach consumers now. The conversion on our notification messages keeps holding up.

Hank Kirkland

MSCB

See DCS on your campaign types.

Walk through the templates, the campaign builder, and where DAKCS Collect AI fits, using a sample campaign that looks like yours. No consumer account data is needed.

Book a personalized demo