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Is Your Current Collection Software Hindering Company Growth?
As the collection industry progresses towards multichannel and omnichannel collection strategies, the need to manage those varied channels of communication becomes a much bigger requirement. Failure to integrate multiple collection channels through a single streamlined system will leave money on the table. An effective collection system must seamlessly manage emails, texting, IVR, outbound and inbound ...
Is Your Collection Software Aligned with the Bottom Line?
Debt Collection software is a buying decision that requires both time and energy, so selecting the right collection software that best matches your business needs becomes the foundation of a long-term partnership. Choosing a collection software partner that doesn’t fit your needs can be both expensive and frustrating. But in contrast, choosing the right business partner ...
The 3 Essential Questions You Need to Answer to Choose The Best Software in 2017
In our industry, maintaining compliance continues to bring challenges and consumer communication patterns continue to move to more convenient electronic channels. You need a core software platform that can develop and benefit from these types of changes assisting you in your business processes. When you are evaluating software solutions in 2017, whether it is an ...
How Can Attorneys and Law Firms Benefit From ARM Software
Law offices have different collections requirements than other industries. With individual law firms having different litigation processes, software solution demands must adapt to their operational needs and methods. Finding the right debt collection software that provides these solutions and methods for attorneys and law firms will provide ample benefits for your business. Finding and utilizing ...
Congressional Budget Bill Passed Allows Use of ATDS to Collect Government Debt
Amendment to the Communications Act of 1934 for Government Debt Collection On November 4th, 2015 President Obama signed into law the new congressional budget bill. The new budget deal includes a loophole to the Communications Act of 1934, which up until now has prohibited modern dialing equipment to dial cell phones for government debt collections ...
Guide to Tracking Consent and Revocation of Consent
Recent Telephone Consumer Protection Act (TCPA) developments have made it vital that collection agencies take a proactive, and sustainable, approach to managing contact consent, as well as revocation of that consent. The following list of questions may be helpful in considering where your process currently stands. Considerations Regarding Consent at the Originator How is consent ...
How Government Collections Software Can Help Government Bodies and Employers Improve Workflows and Process?
It’s important for local communities, cities, and states to have government bodies that work quickly and effectively. Unfortunately, many variables can slow government progress, but government collections software doesn’t have to be one of them. Government bodies need to manage a diverse range of debt types including taxes, workers’ compensation, utilities, student and business loans, ...
What you need to know about Medical Debt Collection in 2015
As 2014 came to a close there was a CFPB field hearing in Oklahoma City on December 11, 2014. The main purpose of this hearing was to address medical debt collection practices and the relationship between medical debt collection practices and consumer credit reporting. CFPB Director Richard Cordray shared the Bureau’s position that problems ...
How Long Will it Take for my Business Credit Score to Bounce Back after Settling Debts?
Businesses seldom incur major credit damage from large purchases because they properly position their finances beforehand. In addition, the contentious business consistently monitors its D&B or Experian credit file for any problems that could manifest with vendors, suppliers or others entities that it relies on to extend credit. But, it’s important to remember that even minor ...
How the New FICO Score 9 Enhancements Impact Businesses
With the recent rollout of the new FICO Score 9 credit scoring system, many business owners are curious, if not anxious, to know how it will ultimately affect their ability to extend credit to customers. Let’s look at what the FICO system is and is not. While many people think of FICO as the arbiter ...
Massachusetts Division of Banks clarifies that a written request from the consumer would not be necessary to initiate an obligation of response.
The Massachusetts Division of Banks clarified in a July 18, 2014 written opinion that a debt collector’s receipt of an oral request for records is sufficient to trigger the “five business day” period set forth in the Division’s validation of debt rule in Section 18.18(3). Section 18.18 of the Division’s Conduct of the Business of ...
Idaho Supreme Court ruling could change charges and fees
The Idaho Supreme Court’s recent decision regarding attorney’s fees could change how you charge collection fees. The Idaho Department of Finance recently issued guidance to help licensed collection agencies comply with the Idaho Collection Agency Act. In May, the high court unanimously ruled that collection agency Medical Recovery Services could not ask for attorney’s fees ...