Debt Collection

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Prepare for Disaster Recovery with Better Communication and a Game Plan
Planning ahead is vital to your business. Planning ahead for disasters is something most don’t want to do. That plan is for not only disaster recovery, but for how your agency will communicate with both clients and consumers. Creating a business continuity plan and collaborating with clients will establish guidelines for maintaining business for those ...
Voicemail Drop Word Cloud
Contact Software Dialing Solution Feature: Voicemail Drop
Why Does Voicemail Drop Feature in QwikDial Benefit Me? Last week, we introduced our October blog series on recently added features to our Contact Software Solution: QwikDial. Our goal is to assist you on the business challenges you face and provide available solutions that could make the process more efficient. Contributing to the success of ...
Cell phone with robocall trap on table.
Avoiding the Robocall Pitfall
Using good call center hygiene can help you avoid robocall pitfalls when dialing. Automated robocall volume has skyrocketed in recent years, reaching an estimated 4.1 billion in May according to YouMail, which collects and analyzes calls through its robocall blocking service. This long and hotly debated topic is nothing new. But how drastic measures to ...
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What To Consider At The 2018 Midpoint
Everything is timing. In July 1962, a French explorer named Michel Siffre buried himself in a cave under a glacier for two months. More than 100 meters below ground, several degrees below freezing and confined to a tent, the 23-year-old geologist’s sense of time soon unravelled. Without the markers with which the rest of us ...
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Grow Your Law Firm With Collection Software Automation and Integration
What can great legal software do for you? First of all, attorneys and law firms look for solutions that offer automation by utilizing built-in configuration. Robert Rossi of Rossi Law Offices in Smithfield, Rhode Island was looking for opportunities to improve his business. He needed highly configurable collection software with powerful document management, flexible workflow, and tracking ...
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Is Your Current Collection Software Hindering Company Growth?
As the collection industry progresses towards multichannel and omnichannel collection strategies, the need to manage those varied channels of communication becomes a much bigger requirement. Failure to integrate multiple collection channels through a single streamlined system will leave money on the table. An effective collection system must seamlessly manage emails, texting, IVR, outbound and inbound ...
Is Your Collection Software Aligned with the Bottom Line?
Debt Collection software is a buying decision that requires both time and energy, so selecting the right collection software that best matches your business needs becomes the foundation of a long-term partnership. Choosing a collection software partner that doesn’t fit your needs can be both expensive and frustrating. But in contrast, choosing the right business partner ...
The 3 Essential Questions You Need to Answer to Choose The Best Software in 2017
In our industry, maintaining compliance continues to bring challenges and consumer communication patterns continue to move to more convenient electronic channels. You need a core software platform that can develop and benefit from these types of changes assisting you in your business processes. When you are evaluating software solutions in 2017, whether it is an ...
How Can Attorneys and Law Firms Benefit From ARM Software
Law offices have different collections requirements than other industries. With individual law firms having different litigation processes, software solution demands must adapt to their operational needs and methods. Finding the right debt collection software that provides these solutions and methods for attorneys and law firms will provide ample benefits for your business. Finding and utilizing ...
Congressional Budget Bill Passed Allows Use of ATDS to Collect Government Debt
Amendment to the Communications Act of 1934 for Government Debt Collection On November 4th, 2015 President Obama signed into law the new congressional budget bill. The new budget deal includes a loophole to the Communications Act of 1934, which up until now has prohibited modern dialing equipment to dial cell phones for government debt collections ...
Guide to Tracking Consent and Revocation of Consent
Recent Telephone Consumer Protection Act (TCPA) developments have made it vital that collection agencies take a proactive, and sustainable, approach to managing contact consent, as well as revocation of that consent. The following list of questions may be helpful in considering where your process currently stands. Considerations Regarding Consent at the Originator How is consent ...
How Government Collections Software Can Help Government Bodies and Employers Improve Workflows and Process?
It’s important for local communities, cities, and states to have government bodies that work quickly and effectively. Unfortunately, many variables can slow government progress, but government collections software doesn’t have to be one of them. Government bodies need to manage a diverse range of debt types including taxes, workers’ compensation, utilities, student and business loans, ...