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Utilizing Technology to Mitigate the Risk of Dialing in the Wake of the latest FCC-TCPA ruling.
INTRODUCTION Since the July 2015 FCC-TCPA Declaratory Ruling, we’ve seen numerous webinars, whitepapers and blogs providing an overwhelming volume of information on the subject. Some of these sources complain about the lack of clarification. Others speculate about the impact of the ruling in the collection sector industry-wide. Still others provide preventative measures and operational re-tooling ...
10 Questions to Ask Your Vendor Before Selecting Your Collection Software Solution
Let’s face it, our industry is a tough one. We are faced with continued regulation, evolving compliance requirements all while your clients are pushing you for better rates. DAKCS Software Systems has been successful over the last five years in evolving our solutions to stay aligned with these evolving regulation changes and compliance requirements, growing ...
What you need to know about Medical Debt Collection in 2015
As 2014 came to a close there was a CFPB field hearing in Oklahoma City on December 11, 2014. The main purpose of this hearing was to address medical debt collection practices and the relationship between medical debt collection practices and consumer credit reporting. CFPB Director Richard Cordray shared the Bureau’s position that problems ...
How Long Will it Take for my Business Credit Score to Bounce Back after Settling Debts?
Businesses seldom incur major credit damage from large purchases because they properly position their finances beforehand. In addition, the contentious business consistently monitors its D&B or Experian credit file for any problems that could manifest with vendors, suppliers or others entities that it relies on to extend credit. But, it’s important to remember that even minor ...
How the New FICO Score 9 Enhancements Impact Businesses
With the recent rollout of the new FICO Score 9 credit scoring system, many business owners are curious, if not anxious, to know how it will ultimately affect their ability to extend credit to customers. Let’s look at what the FICO system is and is not. While many people think of FICO as the arbiter ...
Going Cardless – Anne Rosso
More than 30 years ago, ACA members debated whether to abandon their workcards in favor of computers the 1980s, as computers became increasingly popular, credit and collection industry members heatedly debated the pros and cons of “going cardless”—abandoning their account workcards and putting a computer on each collector’s desk. Some agencies said they would never ...
Massachusetts Division of Banks clarifies that a written request from the consumer would not be necessary to initiate an obligation of response.
The Massachusetts Division of Banks clarified in a July 18, 2014 written opinion that a debt collector’s receipt of an oral request for records is sufficient to trigger the “five business day” period set forth in the Division’s validation of debt rule in Section 18.18(3). Section 18.18 of the Division’s Conduct of the Business of ...
Idaho Supreme Court ruling could change charges and fees
The Idaho Supreme Court’s recent decision regarding attorney’s fees could change how you charge collection fees. The Idaho Department of Finance recently issued guidance to help licensed collection agencies comply with the Idaho Collection Agency Act. In May, the high court unanimously ruled that collection agency Medical Recovery Services could not ask for attorney’s fees ...
Consumer Rights in Debt Collection
In today’s economy, debt is a fact of life for millions of people. This is evidence by statistics such as those from a Corporation for Enterprise Development study, which shows that 44 percent of Americans have less than three months’ worth of savings. Statistics like this make it imperative to keep people informed about their ...
A Check of American Credit Card Debt
Despite relative job growth, the American economy continues to struggle as more people see mounting debt levels. While the good news is that Americans seem to be getting better at paying down credit card debt as we distance ourselves from the 2009 recession, the bad news is that more people are going into debt. As ...
A recent article on the ACA International, the Association of Credit and Collection Professionals (ACA) website, revealed that the ACA requested that the Consumer Financial Protection Bureau (CFPB) discontinue the pursuit of the consumer debt collection survey to some 10,000 randomly selected consumers with good reason. Review of the survey seems to slant the outcome ...
A perspective from our home state: Understanding Utah’s debt collection laws
Part of the commitment we make to our customers is that our debt collection software is compliant with collection regulations. While we strive for compliance within the software, it is imperative that businesses and agencies that meet the legal requirements for debt collection also be fully conversant and compliant with debt collection laws. When it comes ...