VIC Highlights

• A fully integrated predictive dialer and IVR solution with text to speech, a campaign scheduler and right party verification in one complete package.
• Intelligent predictive dialing algorithm speeds up contact ratio over 200%.
• Real-time line allocation to campaigns.
• Choice of Analog or Digital interface (T1- PRI, robbed bit).
• Station pooling through dialer (no need for dedicated dialer stations).
• Immediate dialing of alternate phone numbers while collector is working the account.
• Runs on Windows XP.
• Utilizes new higher density Dialogic hardware 96+ lines per box.
• Link back messaging (transfers outbound messaging lines to a defined call group).
• Dialer will go through all numbers defined instead of the first 4 only.
• Two B channel transfer support on PRI (transfer outside of the PBX on T1-PRI).
• Flexible line allocation between VIC services.
• Station Evict from monitor
• Flexible viewing on monitor
• Flexible system set-up