VIC Highlights
- A fully integrated predictive dialer and IVR solution with text to speech, a campaign scheduler and right party verification in one complete package.
- Intelligent predictive dialing algorithm speeds up contact ratio over 200%.
- Real-time line allocation to campaigns.
- Choice of Analog or Digital interface (T1- PRI, robbed bit).
- Station pooling through dialer (no need for dedicated dialer stations).
- Immediate dialing of alternate phone numbers while collector is working the account.
- Runs on Windows XP.
- Utilizes new higher density Dialogic hardware 96+ lines per box.
- Link back messaging (transfers outbound messaging lines to a defined call group).
- Dialer will go through all numbers defined instead of the first 4 only.
- Two B channel transfer support on PRI (transfer outside of the PBX on T1-PRI).
- Flexible line allocation between VIC services.
- Station Evict from monitor
- Flexible viewing on monitor
- Flexible system set-up