VIC: Award Winning Integrated Predictive Dialer Software/IVR
Maximize collector’s time with a right party connect every time Since the introduction of predictive dialer technology in the 1980s, DAKCS Software Systems has been a leader in the creation of integrated predictive dialer software for their clients.
Today DAKCS software has evolved into a leading edge product mix (predictive dialers software and IVR) that has revolutionized and simplified the overall debt collection process. By minimizing the time that management must dedicate to predictive dialer functions and insuring that collectors are talking to the “right party”, the new generation dialer allows clients to focus on their primary objective: the collection of debt.
Graphical dialogue designer makes dialer/IVR management efficient and simple
Recently, DAKCS introduced its most exciting new product design. This latest technological breakthrough provides the answer to the right party verification issue in a simple and straight forward manner. By creating a graphical dialog designer that is client server based and accessible from the desk top, DAKCS has developed an easy to use system that allows managers the flexibility and ease of building multiple dialer dialogs with multiple branches based upon specific user requirements.
Utilizing both “text to speech” and voice files, managers can create dialogs for inbound and outbound campaigns. They can create their own dialer messaging messages and scripts (from their desks), which could include the critical verification of Social Security Numbers for right party connects, as well as the simplification of credit card transactions… all with or without collector interaction. From a simple three step dialog, involving multiple menu options that can even include language options, this amazing new dialer product delivers what clients need, when they need it.
“At DAKCS, we listen.”
According to Chris Campbell, DAKCS software's Executive Vice President, “we are excited about our latest technological innovation. We pride ourselves in being a customer centric organization. By listening to our customers, we have designed a new contact management solution that provides robust new functionality and effectively addresses a major industry concern, right party verification.”
To learn more about this VIC: Award Winning Integrated Predictive Dialer Software/IVR, contact the DAKCS sales office at 800 873 2527 or click here to register with us for a timely response from one of our account representatives.