Tentative Agenda

COLLECTION FUNDAMENTALS

Discussion Leaders: Linda Russell, Amy Canaday, Collection Center, Rawlins, WY
This is a dynamic idea-sharing session on collection system setup, focused on avoiding legal pitfalls, measuring for success and achieving maximum profit.

BEYOND.NET WORKSHOP

Instructors: Chris Campbell, Eric Wahlstrom
Tips, tricks and shortcuts. In addition, a preview of new features in Version 4.0, followed by a structured discussion on product direction.

INVENTORY STRATEGIES

Instructor: Ladeena Gilleland, Scott Pizzello
This class will offer proven strategies to increase efficiency and profitability through DAKCS automation tools; Intercept, VIC, report scheduler, collector pull tables and scoring.

BUILDING YOUR MARKETING PLAN

Instructors: Lex Patterson, Debbie Kilroy
The Internet has profoundly changed the way businesses communicate and interact with each other, and with current and potential customers. The rules have changed dramatically in the past five years. This class will discuss these rules and how to apply them to attract new business. If you don’t know the new rules you are missing out on business!

USING DAKCS DATA IMPORT TOOLS

Instructors: Shane Sonognini, Greg Wibert
Detailed and in depth instruction on DAKCS Import Tools. Take a project from understanding the database, to data mapping, and through building an import program using the many subroutines offered in the DAKCS Import Library.
Note: Class is directed at customers who have Mag.Easy or Mag.Common.

@CLIENT SERVICES WORKSHOP

Instructors: Brandon Gabbert, Reid Miller, Dax Nelson
New features available in Version 3 will be previewed, as well as an idea exchange on the future direction of @Client Services.

THINKING OUTSIDE THE BOX USING ePAYMENT OPTIONS

Instructors: Kent Green, Josh Green

• Improve Collections by promoting debtors to pay Online
• Improve Collections by using recurring ePayments
• A new way to offer Pre-Collection and Early Out Services
• Become your Client’s Online Banker
• Become an Online Banker for potential Clients
• Pay Customers’ trust electronically
• Turn your Customers into Fans!

SECURITY COMPLIANCE AND CERTIFICATION

Instructor: Randy Lee
A discussion of DAKCS’ experience with security compliance issues. Topics will include:

• Components of Internal Security Control
• Monitoring and Documentation
• Dealing with Audits
• DAKCS ongoing compliance efforts

Time will be allotted for questions and comments regarding where our customers would like to see DAKCS place increased emphasis.

TRAINING COLLECTORS

Discussion Leaders: Ladeena Gilleland, Amy Hope, Outsource East, Arcade, NY
Ideas for motivating and rewarding employees, and improving the workplace environment as well as your bottom line.

MEETING AND EXCEEDING YOUR CLIENTS’ EXPECTATIONS

Discussion Leader: Debbie Kilroy, Terry Young, Dax Nelson
A discussion on understanding your clients’ needs and ideas on how to deliver more than they expect.

THE LEGAL PROCESS

Discussion Leader: Scott Millsap, Jennifer Akre, Automated Accounts, Spokane, WA
A discussion on understanding the legal process, how do you sue? How profitable is it? What are the risks?

SUPPORT QUESTIONS AND ANSWERS

Discussion Leader: Archie Smith
This session is designed for questions and answers on anything to do with the functionality and operation of your system.

SUCCESSION PLANNING

Discussion Leader: Blain H. Johnson, a Partner in the firm of Smith Knowles, P.C.
Planning the continuation of your business for the benefit of future generations.

This class will allow participants to make hands on changes within the test system and view actual results. One DAKCS trainer for every 5 participants will ensure personalized instruction. Limited space is available, participants will be accepted on a first come, first served basis.

A laptop computer with the following minimum requirements is required:

• Windows XP with minimum 512 MB memory
• WiFi 80211G Capable
• Screen Resolution of 1024X768
• Terminal Emulator (Anzio or Pro-Comm) and Beyond.net Client (trial version of Beyond.net Client is available upon request)

Hands-On participants should plan to meet with DAKCS instructors between Noon and 6:00pm on Wednesday at the Registration Desk, for configuration of personal computers.

REPORT WRITER

Instructors: Bryon Gaston, Brent Walker
Learn to use templates to build reports and letters, create customized screens and reports for your most demanding clients, and place specific information in front of collectors by Client, Type of Debt or Business Class.

DIALOG DESIGNER

Instructors: Eric Wahlstrom
This class will focus on the fundamentals of building dialogs with the new VIC Dialog Designer, including understanding the properties, nodes and setting up flow to accomplish IVR functionality.

ADAM J. PETERMAN is the Director of Government Affairs for ACA International. In that capacity, Adam is tasked with executing a legislative strategy based on ensuring federal legislators and regulators understand the importance of the credit and collections industry to the U.S. economy, and how various changes to federal law would affect the industry, both positively and negatively. Based in Washington, DC, Mr. Peterman frequently addresses ACA members across the country, and also travels regularly to ACA’s headquarters in Minneapolis, MN to update other legal and government affairs staff on progress in Washington.

TIM BORDER — For over 15 years, Tim has been helping individuals and organizations increase their effectiveness and happiness. With Tim’s background in training and development he offers fresh, high energy and interactive presentations.

Tim graduated from Weber State after earning his graduate degree and started Self Management Systems in 1987. In addition to co-authoring Who’s at the Helm: Three Secrets to Gain Immediate Control of Your Life, he has been a professor at Weber State University since 1992, and is a proud husband and father of three.

Leading vendors of products and services for the consumer debt industry will be on hand to demonstrate the latest and most innovative solutions. Exhibitors will be available to answer your questions on Thursday and Friday beginning at 8:30AM.

Opening Reception
Wednesday, August 20, 6:30PM – 8:00PM
The Forum at The Canyons
At a DAKCS Conference there are no strangers — just friends you have yet to meet. Join us for food, drinks, and fun. Don’t miss this opportunity to meet your friends and make social plans! Included in Attendee and Spouse/Guest Registration Fee. If you wish your child to attend this event, please indicate on the Registration Form.

Dinner and Dancing
Thursday, August 21, 6:30PM – 10:30PM
Grand Summit Hotel Ballroom
Release the adventurer in you! Join us for an evening of surprise and discovery. Dress as your favorite Indiana Jones movie character, prizes will be awarded for the best look-alikes. Don’t forget the fedora, and bring your bullwhip! Included in Attendee and Spouse/Guest Registration Fee. If you wish your child to attend this event, please indicate on the Registration Form.

Contact Denise Green, 801-778-2233, or by email, denise@dakcs.com.