DAKCS Advisory Board
One of the unique aspects of DAKCS Software Systems is their dedicated Advisory Board. The Board, an integral part of DAKCS’ steadfast customer focus, is comprised of eight representatives who are senior members of their respective company organizations. Each person represents a distinct United States region as defined by DAKCS, based upon the demographics of the user community. He/she serves a three year term after which their specific user group holds an election to either reelect the incumbent or replace him/her with a new representative.
The Board meets twice a year to discuss a variety of industry/regulatory issues, to present new software ideas from their respective groups and to vote on features and functionality that will be included in the annual software revision. The revision is a feature rich product enhancement that is provided to each DAKCS customer annually at no additional charge.
The Advisory Board mission statement is as follows: “The DAKCS Software Systems Advisory Board mission is to promote and improve DAKCS products and services by providing guidance and offering feedback from the customer perspective and representing the views and interests of the user community.”
According to DAKCS’ President Lex Patterson, “Communication is the key to our ongoing success. The Advisory Board is another critical link to our user community. They communicate with and listen to their user groups, providing an important communications channel for our customers. They help us to stay focused on what’s really important: improving the business performance of our customers.”
Advisory Board Members
Kelly Parsons: Chairperson of the Advisory Board – Far West Region
Kelly Parsons is the collection manager at Credit Bureau Associates. She will be a third generation agency owner in the near future. She has over 16 years of experience in the collection industry and with the DAKCS system. Kelly knows the DAKCS system well; she started as a user and is now the administrator of the system at her office.
Kelly manages a midsized collection department and is responsible for training, developing her staff and collecting money for her clients. She continues to further her education by attending seminars throughout the year as well as the "infamous" DAKCS conference.
Shawn Suhr – Southwest Region
President and Chief Executive Officer, Continental Credit Control, Inc.
Shawn’s career path reflects an American Success Story. A Santa Barbara native, he grew up in the family repossession business and attended the University of California before starting his 20 plus year career at Continental Credit Control (CCC).
Prior to becoming CEO and co-owner, Shawn worked as CCC’s Operations Manager for more than a decade, working intimately with the DAKCS Software System, managing two system migrations, the implementation of Beyond, Pay Data Center, DAKCSNet Scoring as well as VIC and Vocality dialing systems.
With a strong focus on collections in the Health Care and Radiology industries, Shawn’s expertise also includes HR, product development, IT Unix and Windows, facility management, assessing market trends, and identifying new business opportunities. Shawn is an active member of the California Association of Collectors and in his off hours, he is an avid sport fisherman, Francophile and photographer.
Current Project: It’s Tax Time. Shawn’s agency, Continental Credit Control, is currently in the opening weeks of a tax settlement campaign using DAKCS’ powerful tools to score and identify key performance metrics giving them Peak Performance in contacting consumers by mail and phone using Vocality.
Frank Fox – Mid-east Region
Frank Fox has worked in collections since high school. His Dad started the business in 1950 and always needed good help. Around 1972 Frank went to work for his father on a full time basis. In 1984 Jim Blair and James Eaton sold him the DAKCS system. He subsequently partnered with Joann Birdwell and Nova Gray in 1989 to buy the business from his Dad. Two hardworking gals and the DAKCS system have helped Fox Collections become a tremendously successful collection agency. Throughout the years Frank has been an active and vocal DAKCS user, always ready and willing to help other users learn how to get the biggest benefit from the system. A long time member of the DAKCS Advisory Board, Frank has been instrumental in many of the revision changes that have occurred in the last few years.
His favorite pastime is spending time with two wonderful grandsons. He may even finally go to Disney World!
J.W. Blair – Southeast Region
My relationship with the DAKCS family dates back since the inception of DAKCS. I can remember being in Albuquerque, NM where the Sting was introduced at an industry trade show. In fact, I still have the Bee Costume that some of the DAKCS folks wore to gather attention (I wish I had pictures). I've worked with the DAKCS staff to advance the VIC product and feel as though that product has contributed to our success as an agency. I'm also a vendor partner who understands the need for users to get relative information delivered to their staff and systems in an efficient manner.
Mr. Blair has overseen all aspects of ONLINE's third-party Collection Agency, early-out services, and resale of Credit and Consumer Reports since 2001.
Mr. Blair attended North Carolina State University where he received a Bachelor of Arts in Business Administration with concentrations in Finance and Human Resource Management. He went on to earn a Masters in Business Administration from East Carolina University.
J.W. currently serves as the Secretary and treasurer of the North Carolina Association of Collection Agencies Board of Directors and is a member of the Sharper Lending Mortgage Software Advisory Committee. He is a licensed Location manager by the State of Tennessee and a Licensed Collection Agency Manager by the States of Michigan, Nevada and Colorado.
J.W. met his wife, Suzy, while at NC State. Together they have four children (Megan (7), Ava (5) and twins Wesley and Nicklaus (1). When he is not at ONLINE or with his family, you can often find him on the golf course or duck hunting with his Golden Retriever, Rosie.
Danai Griffin – Northeast Region
Chief Information Officer, Delta Management Associates, Inc.
Danai Griffin, Chief Information Officer, Delta Management Associates, Inc. has been a DAKCS user with Delta since 1992 and also worked on DAKCS in theFinal Accounts Collection Center (FACC) at Verizon. Danai is a criticalmember of Delta's team, and is a super-user of DAKCS bringing innovativeuses of technology to the entire organization. With more than 20 years ofcollection industry and information technology experience, Mrs. Griffin isresponsible for the day-to-day oversight of the IT, Accounting and Admindepartments. In addition, she manages Delta's computer andtelecommunications system-related activities, the development andmaintenance of data transfer and system operations, monitoring and managingall system security commitments, and cash controls. Ms. Griffin serves asthe point of contact for technical, reporting and accounting issues with DAKCS.
Ray Costello – Great Plains Region
Ray started in the collection industry in 1980 with a company in Bloomington, MN. He formed Colltech in 1990 and began working with DAKCS in 1991. That translates to 31 years in the business and 20 years as a DAKCS customer. In 2004 he received the now defunct American Collectors designation of a Certified Healthcare Collection Specialist (CHCS). But he passed and refuses to give it up.
Colltech has 11 collectors and collects for a contingency fee medical, student loan, and utility accounts. They do not buy debt. In 2009 they started Business Office Solutions, a first party outsourcing company. Both companies operate separately on the DAKCS system.
His companies utilize both Beyond and the Sting and he is usually one of the first in line to receive upgrades. Although he may be a smaller company he is very progressive, and he realizes the importance of staying ahead of the competition.
Ray is involved in the needs of his clients and not only belongs to ACA and their Healthcare section but also is a member of HFMA, AAHAM, and support MGMA.
Scott Millsap – Northwest Region
I am Scott Millsap, President of Automated Accounts, Inc. in Spokane, Washington. I have over thirty years of collection experience, with most of these years being owner-operator of my own agency. I have always been an active member of the Spokane community. I am the former President, and current member, of the Rotary Club of Spokane Number 21. I am the former chair of Bowl for Kid’s sake, a Big Brothers and Sisters program, and the former chair of fundraising for Habitat House. I am also a husband and father of four, with my oldest being a freshman in college at University of Utah and my youngest being in sixth grade. Each of my children has many interests and activities that I take an active part in.
During my early years, I was Vice-President of Sales at DAKCS Software Systems. My responsibilities included selling and installing DAKCS systems nationwide and in Australia. I started using the DAKCS system when it was a card system. For the last thirty years I have grown with the DAKCS software systems and have implemented all of the DAKCS products in my company. In addition, I have previously served on the DAKCS advisory board.
The collection industry changes rapidly, especially with these troubled economic times. These changes present new risks and opportunities to all involved. I work hard to stay abreast of the potential pitfalls and take advantage of opportunities that arise. I have been a member of the Association of Credit and Collection Professionals since my company’'s inception, taking advantage of their many notifications providing updates on changes in my area and nationwide. I recently attended a Washington Collector’s Association forum to obtain information and discusss legislative changes that are currently in progress in Washington State.
Amy Canaday – Rocky Mountain Region
Amy Canaday is the V.P. of Collections for Collection Center Inc. located in Rawlins, WY. She's been employed with CollectionCenter since April, 2000 and has been in a management position since July, 2002. Amy oversees the Collection Staff in the Rawlins, WY and the Ft. Collins, CO offices. She's also a member of CollectionCenter's "Core Management Team" which formulates and implements policies and procedures within the company, helps set the company budget, and oversees the growth of the Leadership Team. CollectionCenter joined the DAKCS family in 1985 as a Beta site, making CCI one of the most experienced companies in the world with a DAKCS alliance. CollectionCenter has a staff of 86 people that uses both Sting version 7.2 and Beyond.net. CCI has the most current version of the VIC dialer and Amy is quite knowledgeable in its usage and applications.